Frequently Asked Questions
Everything you need to know about your Luxe Cosmetics experience.
Are Luxe Cosmetics products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All of our products are 100% cruelty-free, and the majority of our collection is vegan-friendly. Please check the specific product pages for the vegan certification seal.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on your location and customs processing.
What is your return policy for opened beauty products?
Due to hygiene reasons, we can only accept returns on unopened and unused products within 30 days of purchase. If you experience an adverse reaction, please contact our support team for a consultation.
Do you offer international shipping?
Yes, Luxe Cosmetics ships to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on the destination.
How can I track my package?
Once your order has shipped, you will receive an email with a tracking number and a link to our carrier's website so you can monitor your delivery in real-time.
Are your products safe for sensitive skin?
Our formulas are dermatologist-tested and designed to be gentle. However, we always recommend performing a patch test on a small area of skin before full application, especially if you have known allergies.